Situation
The Mediation Group is a team of attorneys specializing in mediation and arbitration for civil cases. Generally, these sessions include a mediator and several attorneys, as well as insurance adjusters.

A major challenge for The Mediation Group is effectively scheduling the mediating attorneys and accommodating the calendar restraints of other individuals involved in the case. SPVI developed an online scheduler, which allows attorneys can check the online calendar for available dates and even request a specific mediator. Then a meeting time can be reserved via the web site.

Result
Not only does the scheduler make The Mediation Group's business run more smoothly, but also it makes it easier for attorneys to work with the firm. "It used to take weeks to coordinate a time when attorneys and insurance adjusters could meet with mediators," explains Tracey Clark of The Mediation Group. "Now with the online scheduler, it can be done in minutes."